Refund policy

ALL SALES ARE FINAL — ONLINE AND IN PERSON.

In-Person Purchases

All in-person sales are final once payment is completed.

Customers are responsible for thoroughly inspecting their items before purchase.

Once the item has been inspected, accepted, paid for, and taken into possession, no refunds, returns, exchanges, replacement units/bundles, compensation, or monetary reimbursement will be provided due to dissatisfaction discovered after purchase.

This includes dissatisfaction with color, texture, length, density, pattern, appearance, or personal preference.

RICHE UNITS is not responsible for improper installation, coloring, bleaching, styling, maintenance, handling, or use after purchase.

Online Orders

No refunds or exchanges due to change of mind or preference after purchase.

This includes color, texture, length, density, style, or appearance preferences.

No refunds, returns, exchanges, replacement units/bundles, or compensation for hair that has been installed, worn, cut, colored, bleached, dyed, styled, washed, altered, manipulated, or otherwise used.

Eligible Refunds

Refunds or an appropriate resolution may be provided if:

The wrong item was sent.

An item becomes out of stock after payment and RICHE UNITS cannot fulfill the order.